Shipping Policy – CLOVERIX LLC

At CLOVERIX LLC, we know that waiting for your greeting cards can be exciting but also stressful, especially when you have a deadline (like an upcoming birthday or anniversary). That’s why we have built a reliable, transparent shipping system that gets your cards to you as quickly and affordably as possible. This Shipping Policy explains everything you need to know about delivery times, costs, tracking, international shipping, and what to do if something goes wrong.

Please read this policy carefully before placing your order. By completing a purchase on cloverix.shop, you agree to the terms below.

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1. Processing Time (How long before your order ships?)

Processing time is the period between when you place your order and when we hand it over to the carrier. This does not include transit time.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 2 PM Eastern Time will be considered placed on the next business day.

Example: If you order a standard card at 5 PM on Friday, processing begins on Monday (assuming Monday is not a holiday). Your card ships on Monday or Tuesday.

During peak seasons (November–December), processing times may increase by 1–3 days. We will post a banner on our website if delays are expected.

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2. Domestic Shipping (Within the United States)

We ship to all 50 U.S. states, including Alaska, Hawaii, and U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.). For APO/FPO/DPO military addresses, please use the appropriate address format; we ship via USPS.

Shipping Methods & Delivery Times

Free Shipping Offer: Applies only to standard shipping within the contiguous 48 states. Orders to Alaska, Hawaii, and U.S. territories do not qualify for free shipping, but you will see a discounted rate at checkout.

Delivery Guarantee

We guarantee that your order will be shipped within the stated processing time. However, once the carrier takes possession, delivery times are estimates, not guarantees. We cannot refund shipping charges for delays caused by weather, carrier backlogs, or incorrect addresses.

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3. International Shipping

We proudly ship to over 40 countries worldwide. During checkout, enter your address to see if we deliver to your location. If your country is not listed, please contact us – we may be able to add it.

Supported Regions & Delivery Estimates

International Shipping Costs

Rates are calculated dynamically at checkout based on weight and destination. Typical starting rates:

• Standard: $9.99 – $19.99

• Expedited: $24.99 – $49.99

Free shipping is not available for international orders.

Customs, Duties & Taxes

Important: International orders may be subject to import duties, taxes, and customs fees levied by your country’s government. These fees are not included in the price you pay to CLOVERIX. You, as the customer, are responsible for paying them.

• We will not refund shipping or product costs if you refuse to pay customs fees and the package is abandoned or returned.

• Customs clearance may add 3–10 days to delivery time. We have no control over this.

• We are required by law to declare the full value of the goods on customs forms. We cannot mark items as “gift” or undervalue them.

For EU customers: Since our products are low-value (typically under €150), no VAT is collected at checkout. However, your local customs may still charge VAT and a handling fee upon delivery.

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4. Tracking Your Order

Once your order ships, you will receive a Shipping Confirmation email containing:

• A unique tracking number

• A link to the carrier’s tracking page (USPS, FedEx, or DHL)

• Estimated delivery date

You can also track your order by:

• Logging into your account at cloverix.shop (if you created one)

• Visiting the carrier’s website and entering the tracking number manually

Tracking updates may take 24–48 hours to appear after you receive the confirmation email. This is normal; the carrier may not have scanned the package yet.

What if my tracking hasn’t updated in several days?

Common reasons:

• The package is in transit between major hubs (e.g., from Florida to California) with no intermediate scans.

• The carrier missed a scan (happens occasionally).

• For international shipments, tracking may stop updating once the package leaves the U.S. and enters your country’s postal system. Use your local post office’s tracking website with the same number.

If your tracking shows no movement for more than 7 business days (domestic) or 14 business days (international), please email lienphuong84@gmail.com. We will open an investigation with the carrier.

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5. Lost, Stolen, or Delayed Packages

Lost Packages

A package is considered “lost” if:

• Domestic: No tracking updates for 15 business days after the last scan, or 21 days after shipping date.

• International: No tracking updates for 25 business days after the last scan.

If your package is lost, we will:

1. File a missing package claim with the carrier (this can take 7–14 days).

2. If the carrier confirms loss, we will either:

   • Send a replacement order at no cost to you (if the items are still in stock), or

   • Issue a full refund including original shipping charges.

We will not replace or refund orders that show “delivered” in tracking, even if you did not personally receive the package (see Stolen Packages below).

Stolen Packages

If tracking shows “delivered” but you cannot find the package:

1. Check with neighbors, your building’s mailroom, or any secure location where carriers might hide packages.

2. Wait 48 hours – carriers sometimes mark packages as delivered a day early.

3. Contact the carrier directly with your tracking number to confirm the delivery location (GPS coordinates are often available).

4. If the carrier confirms delivery to your address and the package is not there, you must file a police report for stolen mail. We can provide a proof of value statement.

CLOVERIX is not responsible for packages stolen after delivery. We recommend:

• Having packages shipped to a secure location (e.g., your workplace)

• Using a package locker or PO box

• Purchasing shipping insurance for high-value orders (contact us to add insurance)

Delayed Packages

We do not refund shipping charges for delays caused by:

• Weather (hurricanes, snowstorms, floods)

• Carrier strikes or operational backlogs

• Customs holds (international)

• Incorrect address provided by you

If your package is delayed beyond the maximum estimate, please contact us. While we cannot guarantee a refund, we may offer a discount code for your next order as a goodwill gesture.

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6. Incorrect or Incomplete Address

You are responsible for providing a complete, accurate, and correctly formatted shipping address. Please double-check your address before submitting your order.

If you realize you made a mistake:

• Within 1 hour of placing the order: Call +84867980584. We may be able to correct the address before processing.

• After 1 hour: The order may have already been printed or packed. If the package is returned to us by the carrier as undeliverable, you will be responsible for the cost of reshipping ($3.99–$19.99 depending on method).

We do not refund orders that are delivered to an incorrect address provided by you.

If a package is returned to us and you request a refund instead of reshipment, we will refund the product cost but not the original shipping fee.

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7. Shipping to P.O. Boxes & Military Addresses

• P.O. Boxes: We ship to P.O. boxes within the United States via USPS. Please provide the box number exactly as your post office requires (e.g., “PO Box 123”). Expedited shipping (UPS/FedEx) is not available to P.O. boxes.

• APO/FPO/DPO: Yes, we ship to military addresses using USPS. Delivery times may be 2–6 weeks due to military handling. Tracking may be limited once the package leaves the U.S.

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8. Split Shipments

If you order multiple items and some are out of stock or personalized, we may split your order into multiple shipments. You will receive a separate tracking number for each shipment. We do not charge extra for split shipments.

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9. Shipping Restrictions

We cannot ship to the following countries due to sanctions, carrier limitations, or high rates of lost packages:

• Russia

• Belarus

• North Korea

• Iran

• Syria

• Cuba (except for authorized licenses)

• Ukraine (Crimea region only; we do ship to other parts of Ukraine)

We also cannot ship to certain remote areas where carriers do not provide tracking or delivery confirmation (e.g., some Pacific islands). If your address is in a restricted area, we will contact you within 2 business days to cancel and refund your order.

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10. Insurance & Signature Confirmation

• Insurance: All domestic shipments include automatic coverage up to $100 for loss or damage. For orders over $100, we strongly recommend purchasing additional insurance at checkout (cost varies, typically $2–$5).

• Signature Confirmation: Required for orders over $200. An additional $3.50 fee will be added at checkout. You may waive signature confirmation, but if you do, we are not responsible for stolen packages.

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11. Damaged in Transit

If your package arrives visibly damaged (crushed, torn, wet), please:

1. Take photos of the package before opening it.

2. Open the package carefully and inspect the cards.

3. If cards are damaged, take photos showing the damage.

4. Email lienphuong84@gmail.com within 7 days of delivery with:

   • Your order number

   • The photos

   • A brief description

We will send you a replacement immediately at no cost. You do not need to return the damaged cards unless we request them for quality control.

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12. Holiday Shipping Deadlines

To receive your cards by December 24 (Christmas), please order by the following dates:

These are estimates only. We cannot guarantee delivery by December 24 for orders placed after these dates.

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13. Contact Us About Shipping Issues

If you have any shipping-related questions or problems, please reach out:

📞 Phone: +84867980584 (Monday–Friday, 9 AM–7 PM ET)
✉️ Email: lienphuong84@gmail.com (include your order number for fastest service)

When emailing about a shipping problem, please provide:

• Your order number

• The tracking number (if you have it)

• A clear description of the issue (e.g., “No updates for 10 days,” “Package marked delivered but not received”)

• Any photos (if damaged)

We will respond within 2 hours during business days.

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14. Policy Updates

CLOVERIX LLC reserves the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated Effective Date. For significant changes, we may also email registered customers.