Contact us

Contact CLOVERIX LLC – We’re Here to Help

Thank you for your interest in CLOVERIX LLC. Whether you have a question about an existing order, need help choosing the perfect greeting card, or want to explore wholesale opportunities, our dedicated customer support team is ready to assist you. We believe that every interaction is an opportunity to build trust and provide value, and we never outsource our support to overseas call centers. When you contact CLOVERIX, you will always speak to a knowledgeable, empathetic representative who is empowered to solve your problem.

How to Reach Us

We offer multiple channels for your convenience. Choose the method that works best for you.

1. Email Support (Recommended for Detailed Inquiries)

For non-urgent matters, complex questions, or when you need to send attachments (such as photos of a damaged product), email is the best option. We typically respond within 2 hours during business hours and within 12 hours on weekends.

General Inquiries & Customer Support:
✉️ lienphuong84@gmail.com

Wholesale & Bulk Orders:
✉️ lienphuong84@gmail.com (please include “WHOLESALE” in the subject line)

Returns & Refunds:
✉️ lienphuong84@gmail.com (please include “RETURN” and your order number in the subject line)

Artist Submissions:
✉️ lienphuong84@gmail.com (please include “ARTIST SUBMISSION” and a link to your portfolio)

Privacy & Data Requests:
✉️ lienphuong84@gmail.com (please include “PRIVACY REQUEST” in the subject line)

Pro tip: To help us serve you faster, always include your order number (if applicable) and a clear description of your question or issue. Photos of damaged or incorrect items are greatly appreciated.

2. Phone Support (For Urgent Matters)

If your issue is time-sensitive — for example, you need to change a shipping address before an order goes out, or you have a problem with a payment — please call us. Our phone lines are staffed during business hours by real people, not automated menus.

Phone Number: 📞 +84867980584

Business Hours (Eastern Time – Florida):

  • Monday to Friday: 9:00 AM – 7:00 PM

  • Saturday: 10:00 AM – 4:00 PM

  • Sunday: Closed (but you can leave a voicemail, and we will call you back on Monday)

Note on phone charges: International calling rates may apply if you are calling from outside the United States. For international customers, we recommend using email or the contact form on our website to avoid long-distance fees.

When you call, please have your order number ready (if you have one). Our representatives will ask for your name and email address to locate your account.

3. Physical Mail (Corporate & Legal Correspondence)

For legal notices, formal complaints, or any correspondence that requires a physical signature or certified mail, please use our official address.

CLOVERIX LLC
Attn: [Department Name – e.g., Customer Service, Legal, Accounting] 7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702
UNITED STATES

Important: Please do not send returns to this address unless you have received explicit instructions and a Return Merchandise Authorization (RMA) number from our support team. Unauthorized returns sent to this address may not be processed. For return instructions, see our Refund and Return Policy.

4. Contact Form on Our Website

For your convenience, you can also reach us directly through the contact form at cloverix.shop/contact. This form sends an email to our support system and automatically attaches information about your browsing session (such as the page you were viewing), which can help us troubleshoot issues more effectively.

The form asks for:

  • Full name (required)

  • Email address (required)

  • Order number (optional but strongly recommended)

  • Subject (dropdown menu: Order Status, Returns, Product Question, Wholesale, Other)

  • Message (required)

We aim to respond to all form submissions within 4 business hours.

Frequently Asked Contact Scenarios

To save you time, here are answers to the most common reasons customers reach out to us. If your question is listed, you may find an immediate solution without needing to wait for a reply.

I haven’t received my order yet. What should I do?

First, check your order confirmation email for the tracking number. Most of our shipments include tracking. You can paste that number into the carrier’s website (USPS, FedEx, or DHL) to see the latest status. If the tracking shows “delivered” but you haven’t received the package, please:

  1. Check with neighbors or your building’s mailroom.

  2. Wait an additional 48 hours — sometimes carriers mark packages as delivered prematurely.

  3. Contact the carrier directly with your tracking number.

  4. If after 3 days you still don’t have the package, email us at lienphuong84@gmail.com with your order number and we will initiate a trace or send a replacement.

Can I change or cancel my order after placing it?

We process orders very quickly to ensure fast shipping. If you need to change the shipping address, card selection, or cancel entirely, please call us immediately at +84867980584 during business hours. If we have not yet printed your packing slip, we can make changes. Once the order enters the “preparing for shipment” stage, modifications are no longer possible. However, you can still return the order after receiving it (see our Return Policy).

Do you offer discounts for bulk purchases?

Yes! We welcome bulk orders for weddings, corporate events, non-profit fundraisers, and retailers. Discounts start at 15% off for orders of 50+ cards and go up to 35% off for 500+ cards. Please email lienphuong84@gmail.com with “WHOLESALE” in the subject line and include:

  • The quantity you need

  • The specific card designs (or a budget for custom designs)

  • Your shipping address

  • Your desired delivery date

A wholesale specialist will reply within 1 business day with a custom quote.

I received a damaged or incorrect card. How do I get a replacement?

We are very sorry if this happened. At CLOVERIX, we take quality control seriously, but mistakes can occasionally occur. Please email lienphuong84@gmail.com with:

  • Your order number

  • A photo of the damaged or incorrect item (if possible)

  • A brief description of the issue

We will send a replacement immediately at no cost to you. In many cases, we will also refund your original shipping fee as an apology. You do not need to return the damaged card unless we specifically request it.

How do I delete my account or request my data?

Under privacy laws such as the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) for our European customers, you have the right to access, correct, or delete your personal data. Email lienphuong84@gmail.com with “PRIVACY REQUEST” in the subject line and specify exactly what you need. We will respond within 30 days (or as required by law). For more details, please review our Privacy Policy.

Escalation & Complaints

We strive to resolve every issue on the first contact. However, if you feel that your concern has not been addressed satisfactorily, you may request to speak with a supervisor or escalate to our Customer Experience Manager, Sarah Jenkins.

To escalate:

  1. Reply to your existing support email and write “ESCALATION” in the subject line.

  2. Briefly explain why you are unsatisfied with the resolution offered.

  3. Provide your original ticket number (if you have it).

You will receive a response from a manager within 1 business day. We take complaints seriously and use them as opportunities to improve our processes.

Social Media & Community

While we do not currently offer direct support through social media comments or DMs (due to privacy and security concerns), you are welcome to follow us for news, promotions, and behind-the-scenes content. Our official channels are:

  • Instagram: @cloverix.cards

  • Facebook: CLOVERIX Greeting Cards

  • Pinterest: cloverixdesigns

For support, please always use email or phone so that we can protect your personal information and provide a documented record of our conversation.

Business Hours & Holiday Schedule

Our normal business hours are listed above. On the following U.S. holidays, our office is closed, and support will be limited. Email responses may take 24–48 hours.

  • New Year’s Day (January 1)

  • Memorial Day (last Monday of May)

  • Independence Day (July 4)

  • Labor Day (first Monday of September)

  • Thanksgiving Day (fourth Thursday of November)

  • Christmas Day (December 25)

We are open on Black Friday, Cyber Monday, and other major shopping days to support your holiday card needs.

International Customers

We proudly ship to over 40 countries. If you are contacting us from outside the United States, please be aware of time zone differences (we are on Eastern Time, UTC-5/UTC-4). Also, note that our phone number +84867980584 may incur international rates from your carrier. For the fastest and most cost-effective support, please use email.

When emailing, please include your country in your message, as shipping and return policies may vary by region.

Our Commitment to You

When you contact CLOVERIX LLC, you are not just opening a ticket — you are beginning a conversation with a team that genuinely cares. We track our performance metrics publicly within our company and celebrate every resolved issue. Our goal is not just to answer your question but to leave you feeling heard, respected, and confident in choosing CLOVERIX again.

We promise:

  • No chatbots or automated phone trees

  • No passing you between departments

  • No hidden fees or surprise charges

  • No generic copy-paste responses

Every email and phone call is handled by a trained human who has the authority to make things right.

Ready to Reach Out?

We look forward to assisting you. Please choose the method that is most convenient for you, and we will respond promptly.

For fastest service: Email lienphuong84@gmail.com with your order number and a clear question.

For urgent issues: Call +84867980584 during business hours.

For legal or formal correspondence: Mail to our St. Petersburg address.

Thank you for choosing CLOVERIX. Your trust is our greatest reward.

CLOVERIX LLC – Where Every Greeting Tells a Story
📍 7901 4TH ST N STE 300, ST. PETERSBURG, FL 33702
📞 +84867980584
✉️ lienphuong84@gmail.com
🌐 cloverix.shop