Frequently Asked Questions (FAQ) – CLOVERIX LLC

Welcome to our FAQ page. We have gathered the most common questions customers ask about ordering, shipping, payments, returns, and our greeting cards. If you do not find the answer you need here, please contact us directly at lienphuong84@gmail.com or call +84867980584.

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1. Ordering & Account Questions

Q1: Do I need to create an account to place an order?

No. You can check out as a guest. However, creating a free account offers benefits:

• Faster checkout (saved addresses)

• Order history and easy reordering

• Track your package from your account dashboard

• Receive exclusive discounts and early access to new collections

You can create an account after your first purchase using the same email address.

Q2: How do I know my order was received?

Immediately after you complete your purchase, you will receive an Order Confirmation email from lienphuong84@gmail.com. If you do not see it within 10 minutes, please check your spam/junk folder. If it is not there, contact us.

Q3: Can I change or cancel my order after placing it?

Yes, but only within 1 hour of placing the order. Call us immediately at +84867980584 during business hours. After 1 hour, your order may already be in production or packed for shipping. If we cannot cancel, you can return the order once you receive it (see our Return Policy).

Q4: I forgot to use my discount code. Can I apply it after ordering?

Unfortunately, we cannot apply discount codes retroactively. Discount codes must be entered at checkout before the order is submitted. If you realize your mistake immediately, cancel the order (within 1 hour) and place a new order with the code.

Q5: What happens if an item is out of stock after I order?

We update our inventory in real time, but on rare occasions, two customers may order the same last item simultaneously. If we cannot fulfill your order, we will notify you within 2 business days and offer:

• A full refund to your original payment method, or

• A substitute product of equal or greater value (you pay nothing extra)

Q6: Can I order a custom or personalized greeting card?

Yes! We offer personalization for many of our designs. Look for the “Personalize” button on the product page. You can add a name, date, or short message (up to 200 characters) inside the card. Personalized cards are final sale and cannot be returned unless defective.

For fully custom designs (e.g., a card featuring your own artwork or a unique illustration), please email lienphuong84@gmail.com with “CUSTOM CARD” in the subject line. Minimum order quantities and lead times apply.

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2. Payment & Billing Questions

Q7: What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay), Apple Pay, Google Pay, and Klarna (Buy Now, Pay Later). All payments are processed securely through Stripe. We do not accept PayPal, cash, checks, or money orders.

Q8: Is it safe to enter my credit card information on your website?

Absolutely. Our website uses 256-bit SSL encryption, and Stripe is a PCI DSS Level 1 certified processor. We never see or store your full card number. For more details, see our Payment Methods page.

Q9: Why was my card declined?

Common reasons include:

• Incorrect card number, expiration date, or CVV

• Insufficient funds

• Your bank’s fraud prevention block (call your bank to authorize)

• Address verification mismatch (billing address must exactly match bank records)

If you continue to have issues, try a different card or contact us.

Q10: When will I be charged?

Your card is charged at the time you place the order, not when the order ships. You will see a pending authorization immediately, which converts to a completed charge within 1–3 business days.

Q11: Do you charge sales tax?

We collect sales tax only for orders shipped to states where we have a physical presence or economic nexus (currently Florida). If your state requires you to pay use tax on online purchases, you are responsible for remitting it directly to your state.

Q12: Can I get an invoice for my order?

Yes. Your order confirmation email serves as a receipt. For a formal VAT invoice or corporate purchase order, email lienphuong84@gmail.com with your order number and tax ID. We will provide a PDF invoice within 2 business days.

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3. Shipping Questions

Q13: How long does shipping take?

These are estimates. During peak seasons (e.g., December holidays), please add 2–5 extra days.

Q14: Do you ship internationally?

Yes! We ship to over 40 countries. During checkout, enter your address to see if we deliver to your location. International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Q15: How much does shipping cost?

Shipping costs are calculated at checkout based on weight, destination, and selected speed. Typical rates:

• USA standard: $3.99 – $6.99

• USA expedited: $9.99 – $14.99

• International standard: $9.99 – $19.99

Orders over $50 qualify for free standard shipping within the contiguous USA.

Q16: Can I track my order?

Yes. Once your order ships, you will receive a Shipping Confirmation email with a tracking number. You can also track your order by logging into your account (if you created one).

Q17: My tracking says “delivered” but I didn’t receive the package. What do I do?

First, check with neighbors, family members, or your building’s mailroom. Sometimes carriers mark packages as delivered a day early. Wait 48 hours. If it still hasn’t arrived, please:

1. Contact the carrier directly with your tracking number.

2. If the carrier confirms delivery, email us at lienphuong84@gmail.com. We will help you file a missing package claim. Note that we are not responsible for packages stolen after delivery.

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4. Returns & Refunds Questions

Q18: What is your return policy?

You have 30 days from delivery to return unused, undamaged cards in their original packaging. For change-of-mind returns, you pay return shipping. For damaged, defective, or incorrect items, we pay return shipping and send a replacement or full refund. See our Refund and Return Policy for full details.

Q19: How do I start a return?

Email lienphuong84@gmail.com with your order number and a brief reason. We will send you a Return Merchandise Authorization (RMA) number and return address. Do not send anything back without an RMA number.

Q20: How long does it take to get a refund?

Once we receive and inspect your return (3–5 business days), we process the refund. The money typically appears on your statement within 5–10 business days, depending on your bank.

Q21: Can I exchange a card for a different design?

We do not offer direct exchanges. Instead, return the original item for a refund and place a new order for the desired card. We will waive the shipping fee for your new order (up to the value of the original shipping fee). Contact us for a discount code.

Q22: What if my card arrives damaged?

We are very sorry. Please email us within 7 days of delivery with a photo of the damage. We will immediately send a replacement at no cost to you, and we will refund your original shipping fee. You will not need to return the damaged card unless we specifically ask.

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5. Product Questions

Q23: What type of paper do you use?

Our standard greeting cards are printed on 300 GSM (grams per square meter) premium cardstock with a soft-touch matte finish. Our Eco-Luxe line uses 100% post-consumer recycled paper with a natural linen texture. We also offer glossy finish for select photo-based designs. All papers are acid-free and lignin-free to prevent yellowing over time.

Q24: Are your envelopes included?

Yes. Every greeting card comes with a matching envelope (usually white or kraft brown) at no extra cost. Envelopes are not sold separately.

Q25: Are your cards blank inside or have a message?

It depends on the design. Each product page clearly states:

• “Blank inside” – No pre-printed message, leaving you plenty of space to write your own.

• “Printed message” – A thoughtful message is pre-printed inside (e.g., “Happy Birthday! Wishing you a day as special as you are.”)

• “Personalizable” – You can add your own text during checkout.

Q26: Do you sell boxed sets or bulk packs?

Yes. Many of our designs are available in boxed sets of 12, 24, or 50 cards at a discounted price. Look for “Boxed Set” in the product title. For bulk orders over 100 cards, please contact us for a custom quote.

Q27: Are your cards eco-friendly?

We are committed to sustainability. Our standard cards are printed on FSC-certified paper from responsibly managed forests. Our Eco-Luxe line uses recycled paper and plant-based inks. All packaging materials (envelopes, boxes, mailers) are recyclable. We are continuously working to reduce our carbon footprint.

Q28: Do you offer cards for specific occasions?

Absolutely. We have categories for:

• Birthday (adults, kids, milestone ages)

• Anniversary & Wedding

• Sympathy & Condolence

• Get Well Soon

• Thank You

• Graduation

• New Baby

• Retirement

• Friendship & Just Because

• Holiday (Christmas, Hanukkah, Diwali, Lunar New Year, etc.)

• LGBTQ+ Pride

• Religious (Christian, Jewish, Muslim, Buddhist)

If you don’t see what you need, use our search bar or contact us for recommendations.

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6. Technical & Website Questions

Q29: I’m having trouble loading the website. What should I do?

Try these steps:

1. Clear your browser’s cache and cookies.

2. Update your browser to the latest version.

3. Try a different browser (Chrome, Firefox, Safari, Edge).

4. Disable any VPN or ad-blocker temporarily.

5. Check your internet connection.

If the problem persists, email us with a screenshot of any error messages and your browser version.

Q30: Is your website accessible to people with disabilities?

Yes. We strive to meet WCAG 2.1 Level AA guidelines. Our website includes:

• Alternative text for images

• Keyboard navigation

• Sufficient color contrast

• Resizable text

If you encounter accessibility barriers, please email lienphuong84@gmail.com with “Accessibility” in the subject line.

Q31: Do you have a mobile app?

Not at this time. However, our website is fully responsive and works seamlessly on smartphones and tablets. You can add our site to your home screen for app-like access.

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7. Privacy & Security Questions

Q32: How do you use my personal information?

We use your information only to process orders, communicate with you, and improve our services. We never sell your data to third parties. For full details, see our Privacy Policy.

Q33: Do you store my credit card information?

No. All payment information is handled directly by Stripe. We only store the last 4 digits of your card and the card type for reference.

Q34: Can I request that you delete my data?

Yes. Under the CCPA, GDPR, and similar laws, you have the right to request deletion of your personal data. Email lienphuong84@gmail.com with “PRIVACY REQUEST – DELETE DATA” and your email address. We will confirm deletion within 30 days.

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8. Corporate & Wholesale Questions

Q35: Do you offer wholesale pricing for retailers?

Yes. We work with independent gift shops, bookstores, and stationery retailers. Wholesale discounts start at 40% off retail prices for orders of 100+ cards. Minimum opening order: $250. Please email lienphuong84@gmail.com with “WHOLESALE” in the subject line and include your business name, resale certificate (if applicable), and estimated monthly volume.

Q36: Can you create custom cards for my company (corporate gifts, holiday cards)?

Absolutely. We offer full-service corporate customization, including:

• Adding your company logo

• Printing your custom message

• Designing a unique card from scratch

• Fulfilling bulk orders with personalized envelopes

Minimum order: 250 cards. Lead time: 4–6 weeks. Email lienphuong84@gmail.com with “CORPORATE CUSTOM” for a quote.

Q37: Do you offer fundraising or charity partnerships?

Yes. We are proud to support non-profits. For qualified organizations, we offer:

• 20% of proceeds donated back to your cause

• Discounted pricing for fundraising events

• Co-branded cards

Please email with details about your organization and needs.

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9. Miscellaneous Questions

Q38: Do you have a physical store where I can buy cards in person?

We do not operate a retail storefront. However, you can find our cards at select independent retailers in Florida. Please email us for a list of current stockists.

Q39: Can I sign up for a newsletter?

Yes. Scroll to the bottom of any page on cloverix.shop and enter your email address in the newsletter signup box. You will receive:

• 10% off your next order (welcome code)

• Early access to new collections

• Exclusive subscriber-only discounts

• Card-writing tips and inspiration

You can unsubscribe at any time.

Q40: How do I leave a product review?

After receiving your order, you will receive an automated email inviting you to leave a review. You can also visit the product page on our website and click “Write a Review.” We read every review and use your feedback to improve.

Q41: I love your designs. Can I become a freelance illustrator for CLOVERIX?

We are always looking for fresh talent. Please email lienphuong84@gmail.com with “ARTIST SUBMISSION” in the subject line. Include:

• A link to your online portfolio (10–20 images)

• Your rates for commissioned work

• Whether you license existing art or create custom pieces

We review submissions quarterly and will contact you if there is a fit.

Q42: What is your response time for customer service emails?

We aim to respond to all emails within 2 hours during business hours (Monday–Friday, 9 AM–7 PM ET). On weekends, response time may be up to 24 hours. Phone calls are answered immediately during business hours.

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Still Have Questions?

We’re here to help! Please choose your preferred contact method:

✉️ Email: lienphuong84@gmail.com (fastest for detailed questions)
📞 Phone: +84867980584 (best for urgent issues)
📬 Mail: CLOVERIX LLC, 7901 4TH ST N STE 300, ST. PETERSBURG, FL 33702

Thank you for choosing CLOVERIX. We look forward to helping you celebrate life’s moments.

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CLOVERIX LLC – Where Every Greeting Tells a Story