Refund and Return Policy

Refund and Return Policy – CLOVERIX LLC

At CLOVERIX LLC, your satisfaction is our top priority. We pour our hearts into designing and crafting each greeting card, and we want you to feel completely confident when you order from us. That’s why we offer a 30-day, no-hassle return policy on all unused products, as well as a 100% satisfaction guarantee on damaged or defective items.

Please read this policy carefully. It explains your rights, our obligations, and the simple steps to request a refund or return. This policy applies to all purchases made on cloverix.shop and supersedes any prior verbal or written statements.

Overview: 30-Day Return Window

You have 30 calendar days from the date of delivery to request a return or refund. After 30 days, we unfortunately cannot offer you a refund or exchange, except where required by law (e.g., statutory warranty rights in the EU or Australia).

Key points:

  • Returns are free for damaged, defective, or incorrect items.

  • For change-of-mind returns (e.g., you ordered the wrong design or no longer need the card), the customer is responsible for return shipping costs.

  • We do not charge restocking fees.

  • Refunds are issued to the original payment method (credit card, Apple Pay, Google Pay, etc.) within 5–10 business days of approval.

Eligibility Criteria for Returns

To be eligible for a return, your item must be:

  1. Unused – The card must not have been written on, folded, bent, or altered in any way. You may open the envelope and look at the card, but any signs of use (including pen marks, creases, or tears) will void the return.

  2. In original packaging – The card should be returned in its original envelope (if applicable) and any protective sleeves.

  3. Accompanied by proof of purchase – Your order number (found in your confirmation email) or a printed invoice is required.

  4. Requested within 30 days of delivery – We use the delivery date from the carrier’s tracking system.

Non-returnable items:

  • Personalized or custom-made cards – If we printed a specific name, date, or message just for you, we cannot resell it. These are final sale unless they arrive damaged or with a printing error on our part.

  • Downloadable digital products – If you purchased a printable card template or digital file, returns are not accepted once the file has been downloaded. Please contact us if you received the wrong file.

  • Gift cards – CLOVERIX gift cards are non-refundable.

  • Clearance or final sale items – Any product marked “Clearance,” “Final Sale,” or “As-Is” cannot be returned.

If you are unsure whether your item qualifies, please email lienphuong84@gmail.com with your order number and a photo of the item.

How to Request a Return (Step-by-Step)

We have designed our return process to be as simple as possible. Please follow these steps:

Step 1: Contact Us Before Sending Anything Back

Do not ship your item back without first receiving a Return Merchandise Authorization (RMA) number. Unauthorized returns may be rejected or delayed.

Send an email to lienphuong84@gmail.com with the following information:

  • Subject line: “RETURN REQUEST – [Your Order Number]”

  • Body: Your full name, the reason for return (e.g., damaged, wrong item, changed mind), and whether you want a refund or an exchange.

  • Attachments: If the item is damaged or defective, please attach 1–2 clear photos showing the issue.

Step 2: Receive RMA Number & Return Instructions

Our customer service team will reply within 1 business day (usually within 2 hours) with:

  • Your unique RMA number (e.g., RMA-12345)

  • The correct return shipping address (note: this may be different from our corporate headquarters)

  • A return shipping label (if we are covering the cost for damaged/defective items)

  • Specific instructions for packing the item

Please write your RMA number clearly on the outside of the return package. This helps us process your return immediately upon arrival.

Step 3: Pack and Ship the Item

  • Place the card(s) back in their original envelope or a padded mailer to prevent damage during transit.

  • Include a printed copy of your RMA confirmation email inside the package (or hand-write your order number and RMA number on a piece of paper).

  • Affix the shipping label (if provided) or your own postage.

For change-of-mind returns (customer pays shipping):
We recommend using a trackable shipping service (USPS Priority Mail, UPS, FedEx, or a local equivalent). CLOVERIX is not responsible for returns that are lost or delayed in the mail without tracking. Keep your receipt and tracking number.

Step 4: Wait for Inspection & Refund

Once we receive your return, our team will inspect the item within 3–5 business days. If the item meets the eligibility criteria, we will:

  • Process a refund to your original payment method

  • Send you a confirmation email

If the item does not meet the criteria (e.g., it is used or damaged by you), we will contact you to discuss options, which may include returning the item to you at your expense.

Refund Timelines & Methods

Type of Refund Time to Process After Receipt Time to Appear on Statement
Credit/Debit Card 1–3 business days 5–10 business days (depends on bank)
Apple Pay / Google Pay 1–3 business days 5–10 business days
Klarna (installments) 1–3 business days Up to 14 days (Klarna will adjust future payments)

Important: Refunds are always issued to the original payment method. We cannot refund to a different card or send cash. If your original card has expired or been closed, please contact your bank — they will typically forward the refund to your new account or mail you a check.

Partial Refunds

In certain situations, we may issue a partial refund (rather than a full refund):

  • Item not in original condition – If the card is lightly used but still sellable, we may refund 50% of the purchase price.

  • Return requested after 30 days but within 45 days – We may offer a 75% refund as a courtesy.

  • Shipping costs – Original shipping fees are non-refundable unless the return is due to our error (damaged, defective, or wrong item). In those cases, we refund both product and shipping costs.

Damaged, Defective, or Incorrect Items

We take extreme care in packaging, but sometimes carriers are rough, or a manufacturing defect slips through. If you receive a product that is:

  • Physically damaged (torn, bent, crushed, stained)

  • Defective (misprinted, missing foil accents, wrong paper texture)

  • Incorrect (you ordered a birthday card but received a sympathy card)

…then CLOVERIX will make it right at no cost to you.

What We Will Do:

  1. Send a replacement – We will ship a new card (or set) immediately, often via expedited shipping.

  2. Refund your original shipping fee – If you paid for shipping, we will refund that amount.

  3. Provide a prepaid return label – If we want the damaged item back (for quality control), we will email you a USPS or FedEx label. If we don’t need the item back, we will tell you to keep or dispose of it.

How to Report:

Email lienphuong84@gmail.com within 7 days of delivery with:

  • Your order number

  • A clear photo of the damage, defect, or wrong item

  • A brief description

We will respond within 2 hours during business days.

Exchanges (Same Product Only)

If you received the correct product but want to exchange it for a different design (e.g., you ordered a “Happy Birthday” card but now need a “Get Well” card), please follow the standard return process. We will issue a refund for the returned item, and you can place a new order for the desired item.

We do not offer direct exchanges because inventory moves quickly, and we cannot hold items while waiting for your return. However, we will waive the shipping fee for your new order (up to the value of the original shipping fee) as a courtesy. Contact us for a discount code.

International Returns (Outside the USA)

Return policies for international customers are slightly different due to customs and shipping costs.

  • For damaged/defective items – CLOVERIX will cover return shipping costs up to $15 USD. If the actual cost exceeds $15, please contact us for approval before shipping.

  • For change-of-mind returns – The customer is responsible for all return shipping costs, customs fees, and any taxes. We recommend using a carrier that provides tracking and insurance.

  • Refunds for international orders – Refunds are issued in USD. Your bank’s exchange rate may differ from the rate at the time of purchase, and we cannot reimburse for currency fluctuation losses.

Please note that some countries have mandatory statutory return periods (e.g., 14 days in the EU for distance sales). Those rights supersede our policy. If you are in the EU, you have the right to withdraw from your purchase within 14 days without giving any reason, even if the item is not defective. Contact us for instructions.

Non-Returnable Scenarios (Examples)

To avoid disappointment, please understand that we cannot accept returns in the following situations:

Scenario Why Not Returnable
You wrote a message inside the card and then changed your mind. The card is now used and unsellable.
You ordered 6 months ago and just opened the package. Outside the 30-day window.
The card was lost or stolen after delivery (tracking shows “delivered”). Our responsibility ends when the carrier confirms delivery. Please check with neighbors or file a police report.
You don’t like the design or color after seeing it in person. That’s a change of mind, which is allowed but you pay return shipping.
The envelope was bent by your mailbox. Envelopes are designed to be disposable. We replace only the card if damaged.

Late or Missing Refunds

If you have followed our return process and more than 10 business days have passed since we confirmed your refund, please:

  1. Check your bank account – Some banks take longer to post refunds, especially around holidays.

  2. Contact your credit card issuer – Ask if the refund has been initiated on their end.

  3. Contact us – Email lienphuong84@gmail.com with your order number and RMA number. We will provide you with the Stripe transaction ID so you can trace the refund.

We cannot manually speed up your bank’s internal processing, but we will help you get the information you need.

Abandoned Returns

If we receive a return package without an RMA number, without a return address, or that does not match any existing order, we will hold it for 30 days. If we cannot identify the owner after reasonable efforts, the items become the property of CLOVERIX and will be donated or discarded.

Your Rights Under Consumer Law

Nothing in this policy limits your statutory rights under applicable consumer protection laws. For example:

  • United States: The Magnuson-Moss Warranty Act and state lemon laws may provide additional remedies for defective products.

  • European Union: You have a 14-day cooling-off period for online purchases (right of withdrawal) and a minimum 2-year warranty for non-conforming goods.

  • United Kingdom: The Consumer Rights Act 2015 gives you the right to reject faulty goods within 30 days for a full refund.

  • Australia: The Australian Consumer Law provides for remedies including refund, repair, or replacement for major failures.

If you believe a law gives you rights beyond our policy, please cite the specific law when you contact us. We will comply with all applicable laws.

Contact Information for Returns

Return Authorization Requests:
✉️ lienphuong84@gmail.com (please include “RETURN” and your order number)

Return Shipping Address:
(Will be provided with your RMA number – do not send returns to our corporate address without authorization)

Phone Support for Return Questions:
📞 +84867980584 (Monday–Friday, 9 AM–7 PM ET)

Policy Updates

CLOVERIX LLC reserves the right to modify this Refund and Return Policy at any time. Changes will be posted on this page with an updated “Effective Date.” For significant changes, we may also email registered customers. Your continued use of our website after changes are posted constitutes acceptance of the new policy.